1. Getting started
When you first open Kora, the app asks you to confirm that you are at least 18 years old, then guides you through account setup. Use only information you are comfortable providing. If a setup step does not complete, check that your device has enough free storage, the operating system is current, and the required permissions have not been denied.
Kora currently offers account profiles, social and community spaces, conversations, camera rooms, photo access, and file storage.
2. Permissions and settings
- Camera: used for camera rooms and related features. If access was denied, enable it in iOS Settings under Kora.
- Microphone: used for voice in camera rooms and audio features. It can be enabled or revoked in iOS Settings under Kora.
- Photos: used when you choose an avatar or attach an image from the photo picker.
After changing a permission, return to the app and try the action again. If a permission prompt does not appear, check the setting in iOS Settings and restart the app.
3. Conversations and content
Open a conversation from the list to read or send material. If a message or conversation disappears, check whether blocking, expiry, clearing, sign-out, or account deletion applies. Cleared or expired content may not be recoverable.
4. Camera rooms
Camera rooms use the camera and microphone while the room is open. Join a room only when you intend to share your camera and audio, and leave the room when you are done. If audio or video does not appear, confirm both permissions are enabled and that another app is not already using the camera or microphone.
5. Reporting and blocking
The in-app report and block controls help you address abusive, harassing, or otherwise objectionable behavior. Blocking can remove the related conversation and prevent further interaction, as shown in the app. Reports are reviewed for safety and moderation purposes.
6. Account deletion
Kora provides an in-app option to delete your account and the associated information. If you cannot use that option, email korafeedback@koraoix.com and we will help.
7. Privacy and terms
The Privacy Policy describes the categories of information collected, how they are used and shared, retention, and your rights. The Terms of Service set out the rules for using Kora.
8. Contact support
Email korafeedback@koraoix.com. To help us respond quickly, include:
- The Kora version you are running;
- Your device model and iOS version;
- The steps that led to the problem and the exact message shown;
- A screenshot that does not reveal private content or access details.